Ukraine response

Our Ukraine Response comprises the Ukrainian Language helpline, email, chat, telegram channel, and Facebook group. The team of Ukrainian and Russian-speaking staff provides crucial information to those fleeing the war in Ukraine. 

Watch the video below to learn more about the teams' work below. 

Our Impact in 2022

Housing

• 1,896 unsolicited accommodation pledges were assessed using a survey to collect structured data. 
• 173 vacant property pledges were prioritised by evaluating the feasibility and condition of the property and, accordingly, offered tenancy advice to pledgers. 
• 70 Temporary Protection Holders were accommodated in pledged houses in Leinster, working in collaboration with an Approved Housing Body. 

Information Services

• 2,683 calls to our Ukraine Language Information Helpline 
• 3,500+ email queries responded to 
• 1,000 Ukrainian people reached with general information, employment, and integration supports via outreach
• 116 devices sourced from LinkedIn and distributed
• 20, 000 people reached with relevant content via our Employment Facebook page
• 90,000+ views of the Ukraine Information note
• Created a detailed database of information on people's rights and entitlements

Download 2022 Impact Report