Free Information Service The Drop-In Centre is our primary frontline service and is the vehicle that informs all of our other work areas and priorities, as well as informing and providing an evidence base for our research and policy focuses. The Centre is open three days a week and is staffed by a team of two – three caseworkers at any given time. In 2018 alone, the team assisted 109 people at risk of, or experiencing homelessness, and worked with over 80 people, and families, with family reunification applications. The team also directly supported over 1400 people from 77 different countries with a variety of issues, in addition to welcoming 608 new clients. The nature of this work requires our casework team to have in-depth, expert knowledge across a range of issues beyond the asylum process, including health, housing, social welfare, and universal rights and entitlements. In addition to this, the team often have to respond to emergency situations, and assist people in times of deep distress and anguish. They work tirelessly to provide a high level of support and advocacy to a diverse community of people. This service is free.