Ukrainian Language Helpline

Our Ukrainian Language Helpline is the flagship service of our Ukraine Response. The Helpline is confidential, independent and provides essential information on the rights and entitlements of those fleeing the war in Ukraine.

Who is the helpline for?

The helpline is available to anyone with a query regarding the rights and entitlements of those fleeing the war in Ukraine, including those working to support Ukrainians in Ireland.

Please watch this video to learn more:

Opening times:

Monday to Friday 10.00 am to 1.00 pm

Telephone number:

+353 (1) 913 1528

Email address

Alternatively, you can email the team for more information at info@irishrefugeecouncil.ie.

Please note that we will not give legal advice by phone.

Feedback:

The Irish Refugee Council Ukraine Response strives to continuously improve its service and to listen to the needs of the Ukrainian community. We would be most grateful if you could fill out this short form to provide your feedback.

Information Sessions

We deliver information sessions and webinars for Ukrainians in Ireland. We do this through outreach to centres, local community events and online webinars, partnering with agencies including UNHCR and Crosscare.

Topics Covered

• Rights and Entitlements of Beneficiaries of Temporary Protection including,
• Accommodation, Social Welfare, Employment, Education, Healthcare
• Immigration Documentation
• State Authorities
• The International Protection Process and Procedures, and,
• The differences between International Protection and Temporary Protection

Our sessions aim to provide clear, accurate, and practical information to people fleeing the war in Ukraine as well as those working to support Ukrainians in Ireland.

For information on our next available information sessions, please email info@irishrefugeecouncil.ie

Request an Information Session

If you, a group, or an organisation require an information session or webinar, please contact us at info@irishrefugeecouncil.ie or call our Ukrianian language helpline.

We are happy to tailor our information sessions in accordance with the needs of our audience.

To request an information session or to receive further information, please contact us via

Information Hub

We also have a dedicated Information Hub page here, outlining key differences in the rights and entitlements of those granted Temporary Protection and those within the International Protection Process and Refugees.