Welcome to our Information Hub

The Information Hub helps people seeking protection and Refugees access updated and accurate information about the International Protection Process.

All of the videos on this Hub are available in English and Arabic. You can also access subtitles in French and Pashtu. On the video, click on the settings cog --> subtitles --> the language of your choice.

New laws governing the international protection process came into effect on 12 June 2026.

The information that applies to you will depend on when you applied for international protection, or whether you are a beneficiary of Temporary Protection who is considering applying for, or has already applied for, international protection.

Select the option below that best matches your situation to learn more about the relevant process and your entitlements.