Our Ukraine Response comprises the Ukrainian Language Helpline, email and outreach. The team of Ukrainian and Russian-speaking staff provides crucial information to those fleeing the war in Ukraine.

Our Ukrainian Language Helpline, launched in April 2022, is the flagship service of our Ukraine Response. The Helpline is confidential, independent and provides essential information on rights and entitlements. Please note we may not be able to assist with more technical and complex queries and we may pass these to colleagues. Please also note that we will not give legal advice by phone.

Opening times:

Monday to Friday 10.00 am to 1.00 pm

Telephone number:

+353 (1) 913 1528

Email address

Alternatively, email the team for more information at ukraine@irishrefugeecouncil.ie.