Information Hub
Welcome to our Information Hub
The Information Hub helps people seeking protection and Refugees access updated and accurate information about the International Protection Process.
All of the videos on this Hub are available in English and Arabic. You can also access subtitles in French and Pashtu.
How to find the subtitles:
On the video, click on the settings cog --> subtitles --> the language of your choice. See image below.
International Protection and Permission to Remain
Information on what it means to be a Refugee, beneficiary of Subsidiary Protection, or granted Permission to Remain
Legal Aid
Information on the Free Legal Aid Scheme for International Protection Applicants
Section 35/ Substantive Interview
Information on what to expect in the Section 35/ Substantive interview
Prioritised Countries
Information on prioritisation of International Protection Applications
Designated Safe Countries & the Accelerated Procedure
Information on designated safe countries and the accelerated procedure
Registering my first time permission
Information on how to register your immigration permission
My rights after I am granted status
Information on the rights and entitlements of those granted status
Social Housing Support
Information on housing rights and entitlements after being granted status
International Protection Process Waiting Times
Up to date information on average waiting times within the International Protection Process
Information for International Protection Applicants experiencing homelessness
If you have applied for International Protection and are experiencing homelessness, please read here