***Now closed for applications***

Job title: Drop-In Centre Caseworker

The Irish Refugee Council Drop In Centre provides a free and confidential information and support service to people at various stages of the international protection process. Our Drop In Centre also acts as a first point of contact for many people seeking support from our Law Centre or access our services around housing, education and employment.

In 2017, the Drop In Centre assisted over 1100 people. The Caseworker, working under the supervision of our Drop In Centre Coordinator, will support the work of the service, by providing direct support to individuals. This is an exciting and challenging role with an opportunity to work directly with people in the asylum process and positively impact on their lives.

This role is funded by the Asylum, Migration and Integration Fund of the European Commission and supported by the Department of Justice.

Job description

  • Assist in providing information and support to people seeking international protection, to refugees and those granted subsidiary protection on a range of issues related to the international protection application process, the direct provision accommodation system and family reunification.
  • Work with people to identify their needs and refer to other services provided by the IRC, as well as to other specialised agencies.
  • Provide support to outreach activities as required.
  • Provide your own administrative support, including completion and maintenance of digital case files using Salesforce case management system.
  • Gather information and keep up to date with asylum, refugee law and immigration issues.
  • Contribute to the overall work plan of the Information and Referral Service and the Irish Refugee Council.
  • Participate in IRC team meetings and weekly casework meetings.
  • Participate in other work of the IRC as required from time to time by the CEO to assist in the smooth running of the organisation.

Person specification

  • Law degree or other equivalent third level qualification experience.
  • At least one year of experience of working with and assisting people in the asylum process.
  • Strong legal research skills and ability to keep up to date with changing laws and practices.
  • Excellent communication and interpersonal skills: verbal, written, report writing and presentation.
  • Highly organised – ability to manage own caseload and provide own administrative support
  • Ability to work effectively and collaboratively as part of a team
  • Experience of interacting with a range of organisations, public and government officials.
  • Fluency in English; fluency in another language desirable but not essential.
  • We particularly welcome applications from people from a migrant or refugee background, lone parents, Travellers and people with disabilities.

Application process

  • Please send a CV and cover letter to
  • The phrase ‘Caseworker’ must be inserted in to the email subject matter line.
  • Please state in your cover letter or email how you found out about the vacancy.
  • The cover letter must clearly address the person specification outlined above. Only applications addressing the person specification will be considered.
  • Deadline for application is 5.30pm on the 15 February 2019.
  • Each application will be acknowledged by email. Due to limited staff capacity, only shortlisted candidates will be contacted.

Terms and conditions

  • 21 Hours (three days a week: Monday, Tuesday and Thursday) 9.00am-5.00pm. Some out of hours work may be required. Possibility that the role will be increased to more days in due course.
  • 12 month contract (3 months probation).
  • Based in the Irish Refugee Council office at 37 Killarney Street, Dublin 1.
  • Salary starting at €36,000 (pro rata).
  • 15 days annual leave plus additional paid leave at Christmas.


Queries to

Staff benefits

  • A diverse working environment.
  • A commitment to professional development including access to a continuing professional development fund.
  • Flexible and supportive working arrangements.
  • A comprehensive induction process.
  • Car and bike parking available.

The Irish Refugee Council is an Equal Opportunities employer.

This role is funded by the Asylum, Migration and Integration Fund of the European Commission and supported by the Department of Justice.